Question 1

How fast does TAILNTAIL respond to OEM/ODM inquiries?

Accepted Answer

TAILNTAIL responds to all inquiries within 24 hours on business days. For urgent matters, contact Ms. Chen via WhatsApp (+86 180 2822 2607) and receive a reply within 2-4 hours. Click the WhatsApp button at the bottom for instant communication.

Question 2

Does TAILNTAIL provide free samples?

Accepted Answer

Yes, TAILNTAIL provides sample support for qualified B2B purchasing customers. Sample costs can be deducted from subsequent bulk orders. Standard sample lead time is 7-15 days, depending on customization requirements. Click "Apply for Sample" to inquire now.

Question 3

Can I visit TAILNTAIL's Dongguan factory before placing an order?

Accepted Answer

Of course! TAILNTAIL welcomes global customers to visit our 10,000㎡ smart factory in Dongguan. Please contact us 3-5 working days in advance for an appointment. We also offer video call virtual factory tours. Click "Schedule Visit" to contact us.

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